Terms of service

Consumer Guarantees Act 1993

In the event the transaction the subject of these conditions of sale is subject to the Consumer Guarantees Act 1993 ("the Act") then:

  • If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
  • In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall in any way limit the purchaser's rights under the Act.

Prices

Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). Any currency conversion will take place online at the rate applicable at the time of purchase.

Taxes And Other Charges

All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of 15%.

Overseas Orders

Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to the buyer’s order. The buyer shall be liable to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to the buyer’s order.

Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.

The seller may vary any prices on the seller's website at any time and without notice to the buyer.

Availability And Cancellation

Availability

All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavour to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer.

Cancellation Of Orders

Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyer’s order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order.

The seller may cancel the buyer's order any time prior to order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller. Where the seller accepts cancellation the seller may levy a handling charge of up to 15% of the price.

Delivery

Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 3 business days unless a different timeframe is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the specified timeframe the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date.

The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments up until the instalment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotations and will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order. The seller will not be responsible for any order delivered in accordance with the buyer’s delivery instructions.

New Zealand law requires all international packages to have attached customs documentation describing the goods and their cost. Liability for shortages in the quantity of goods delivered is limited to making up the shortages. The buyer must notify the seller of any such claim within 7 days of delivery and provide a reasonable opportunity for investigation.

All orders delivered within New Zealand are insured against damage or loss during transit up to the value of NZ$1500. International Air service orders are insured up to NZ$250, with optional additional insurance up to NZ$1500. The seller will not accept liability exceeding the applicable insurance cover.

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier as prescribed.

Should there be a shortage or visible damage to outer packaging, the carrier's note must be endorsed accordingly.

  • Prior to acknowledging delivery, the buyer must ensure the complete consignment as per the carrier’s note has been received.
  • Within 7 days of receipt, the buyer must ensure all goods received are in good order and condition.

No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller, details of any claim should be advised to the seller.