Shipping policy

Where We Deliver

We deliver within New Zealand. Shipping options and costs are shown at checkout before you pay.

Dispatch

Once we have confirmed your order, we will endeavour to dispatch it within 3 business days, unless a different timeframe is specified for a particular product. If we are unable to dispatch within that timeframe, we will contact you with the expected dispatch date.

We may dispatch your order in one delivery or in instalments. Any delivery times we quote are estimates made in good faith.

Delivery Instructions

You can add delivery instructions to your order. We are not responsible for an order delivered in line with the instructions you provide.

Insurance

All orders delivered within New Zealand are insured against damage or loss in transit up to a value of NZ$1,500.

Damaged Or Short Deliveries

Before signing for your delivery, please check the complete consignment against the carrier's note. If there is a shortage or visible damage to the outer packaging, ask for the carrier's note to be endorsed accordingly.

Our team only has 24 hours from delivery to lodge damage claims with the carrier, so please let us know straight away using our Returns Application. No damage claims will be considered after 7 days of receipt of goods.

Contact Us

For delivery questions, email sales@natureski.co.nz or call 0800 674 536.