Refund policy

Your Rights Under The Consumer Guarantees Act

If you are buying for purposes other than a business, nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If you are buying for the purposes of a business, the guarantees and remedies provided under the Act do not apply to your purchase.

Damaged Or Missing Goods

Please check your delivery against the carrier's note before you sign for it. If anything is short or the outer packaging is visibly damaged, ask for the carrier's note to be endorsed accordingly.

Our team only has 24 hours from delivery to lodge any claims for damages with the carrier. After this time we may be unable to process your claim, and it may be declined. No damage claims will be considered after 7 days of receipt of goods.

How To Lodge A Return

Complete our Returns Application with as much detail as possible so your claim can be processed promptly. Photos are a mandatory requirement with our carrier, so please include them with your form submission.

Cancelled Orders

Where a product is listed with an incorrect price or incorrect information, we may cancel your order. If you have already paid for an order that we cancel, we will refund the amount you paid. Where we accept a cancellation requested by you, we may charge a handling fee of up to 15% of the price.

Contact Us

For help with a return or refund, email sales@natureski.co.nz or call 0800 674 536.